Because you are making custom products geared towards you and or your event/ group, we cannot accept any returns on products. All sales on custom products are final. While we strive for perfection, many of our custom products are hand-made or involve hand processing/ painting and as a result, will differ slightly from piece to piece and are not capable of matching the print 100%. Slight variations, as defined as aesthetic differences on 5% or less of the product are considered normal and therefore acceptable. If the products are faulty or defective, please let us know within 14 days of receipt of your products and we will gladly help.
If goods are found to be defective, we will remake the products and ship the new products to you at no cost. Production time for remakes is roughly 15-30 days unless otherwise agreed upon in writing.
If you have any questions at all, please reach out to us. Your happiness is our main goal.